{"id":3321,"date":"2025-09-19T05:24:42","date_gmt":"2025-09-19T05:24:42","guid":{"rendered":"https:\/\/clearcourse.co.uk\/staging\/?page_id=3321"},"modified":"2025-10-06T02:51:57","modified_gmt":"2025-10-06T02:51:57","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/clearcourse.co.uk\/staging\/careers\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3321\" class=\"elementor elementor-3321\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3c4e00 e-con-full e-flex e-con e-parent\" data-id=\"b3c4e00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-adc0ca1 e-con-full e-flex e-con e-child\" data-id=\"adc0ca1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-68990ce e-con-full e-flex e-con e-child\" data-id=\"68990ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4b9faf1 e-con-full e-flex e-con e-child\" data-id=\"4b9faf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6d099b8 e-con-full generic-banner-overlay-circle e-flex e-con e-child\" data-id=\"6d099b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83a53d4 elementor-widget elementor-widget-heading\" data-id=\"83a53d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Delivering excellence across Customer Support \n<\/h1>\t\t\t\t<\/div>\n\t\t<!-- jQuery CDN (load before your script) -->\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"><\/script>\n\n<!-- Your custom script -->\n<script>\njQuery(document).ready(function ($) {\n    \/\/ Open the first FAQ in each container by default\n    $(\"[id^='faq-container-']\").each(function () {\n        let $firstItem = $(this).find(\".faq-item\").first();\n        $firstItem.addClass(\"open faq-item-open\");\n        $firstItem.find(\".faq-answer\").show();\n    });\n\n    \/\/ Global click handler\n    $(document).on(\"click\", \".faq-question\", function () {\n        let $item = $(this).closest(\".faq-item\");\n        let $container = $item.closest(\"[id^='faq-container-']\");\n        let containerId = $container.attr(\"id\");\n\n        \/\/ If already open \u2192 close only this one\n        if ($item.hasClass(\"open faq-item-open\")) {\n            $item.removeClass(\"open faq-item-open\")\n                 .find(\".faq-answer\").slideUp();\n            return;\n        }\n\n        \/\/ Close only inside this container\n        $(\"#\" + containerId + \" .faq-item.open\")\n            .not($item)\n            .removeClass(\"open faq-item-open\")\n            .find(\".faq-answer\").slideUp();\n\t});\n});\njQuery(document).ready(function ($) {\n    \/\/ Open the first FAQ in each container by default\n    $(\"[id^='faq-container-']\").each(function () {\n        let $firstItem = $(this).find(\".faq-item\").first();\n        $firstItem.addClass(\"open faq-item-open\");\n        $firstItem.find(\".faq-answer\").show();\n    });\n\n    \/\/ Global click handler\n    $(document).on(\"click\", \".faq-question\", function () {\n        let $item = $(this).closest(\".faq-item\");\n        let $container = $item.closest(\"[id^='faq-container-']\");\n        let containerId = $container.attr(\"id\");\n\n        \/\/ If already open \u2192 close only this one\n        if ($item.hasClass(\"open faq-item-open\")) {\n            $item.removeClass(\"open faq-item-open\")\n                 .find(\".faq-answer\").slideUp();\n            return;\n        }\n\n        \/\/ Close only inside this container\n        $(\"#\" + containerId + \" .faq-item.open\")\n            .not($item)\n            .removeClass(\"open faq-item-open\")\n            .find(\".faq-answer\").slideUp();\n\n        \/\/ Open clicked one\n        $item.addClass(\"open faq-item-open\")\n             .find(\".faq-answer\").slideDown();\n    });\n});\n\n<\/script>\n\n\n\n\t\t<div class=\"elementor-element elementor-element-3fa08de elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3fa08de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Be part of a team that goes beyond tickets, building real relationships and driving customer success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-789c320 e-flex e-con-boxed e-con e-parent\" data-id=\"789c320\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4fb230 e-con-full e-flex e-con e-child\" data-id=\"d4fb230\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-525811f elementor-widget elementor-widget-heading\" data-id=\"525811f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What we look for<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3455ea elementor-widget elementor-widget-text-editor\" data-id=\"d3455ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In Support, your ability to solve problems quickly and communicate clearly is essential. We\u2019re seeking people who thrive in dynamic environments and enjoy helping others get the most out of their technology. If you enjoy being the first point of contact for technical support and take pride in helping customers succeed, a role at ClearCourse could be the role for you<\/p><p>At ClearCourse, our support team plays a vital role in building lasting relationships with our customers by providing timely, and effective solutions. You\u2019ll have the opportunity to collaborate with product and technical teams to continuously improve our services, ensuring customers not only get help when they need it but also have a positive experience every step of the way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ece7eb e-con-full e-flex e-con e-child\" data-id=\"5ece7eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f19a180 e-flex e-con-boxed e-con e-parent\" data-id=\"f19a180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-347d2f8 e-con-full e-flex e-con e-child\" data-id=\"347d2f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16c2ff3 elementor-widget elementor-widget-heading\" data-id=\"16c2ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find your role<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d01c9a9 elementor-widget elementor-widget-text-editor\" data-id=\"d01c9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tExplore a variety of opportunities across our brands such as:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e52b854 e-con-full e-flex e-con e-child\" data-id=\"e52b854\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c31415a elementor-align-left link-sec elementor-widget elementor-widget-button\" data-id=\"c31415a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/go\/ITCustomer-Service\/8985955\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">IT customer support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb27de6 e-con-full e-flex e-con e-child\" data-id=\"fb27de6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1526b7e elementor-align-left link-sec elementor-widget elementor-widget-button\" data-id=\"1526b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/go\/ITCustomer-Service\/8985955\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support coordination and management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cbf378 e-con-full e-flex e-con e-child\" data-id=\"2cbf378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32afec1 elementor-align-left link-sec elementor-widget elementor-widget-button\" data-id=\"32afec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/go\/ITCustomer-Service\/8985955\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Systems and network support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b646955 e-con-full e-flex e-con e-child\" data-id=\"b646955\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19475f3 elementor-align-left link-sec elementor-widget elementor-widget-button\" data-id=\"19475f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/go\/ITCustomer-Service\/8985955\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Helpdesk and service support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6159140 elementor-widget elementor-widget-button\" data-id=\"6159140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/?_gl=1*czzl9o*_ga*ODQwMTU5ODA0LjE3NTE4ODM4Nzc.*_ga_R7YRVXFH5C*czE3NTU2NzU3MzAkbzEyJGcxJHQxNzU1Njc1ODM0JGo2MCRsMCRoMA..\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Browse roles<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b836e8d e-flex e-con-boxed e-con e-parent\" data-id=\"b836e8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53c3571 e-con-full e-flex e-con e-child\" data-id=\"53c3571\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbb03be e-con-full e-flex e-con e-child\" data-id=\"fbb03be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3e163 elementor-widget elementor-widget-heading\" data-id=\"5d3e163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens next\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82f6c64 elementor-widget elementor-widget-text-editor\" data-id=\"82f6c64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Seen something that feels like a great fit? Here\u2019s what the process looks like:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-376debd elementor-widget elementor-widget-acordian_image\" data-id=\"376debd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acordian_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"faq-container-376debd\" class=\"faq-container\"><div id=\"faq-item-376debd-0\" class=\"faq-item\"><h3 class=\"faq-question\"><span class=\"faq-dot\"><\/span>Step 1<\/h3><div class=\"faq-answer\"><p>Apply: submit your CV and application form\u00a0<\/p><\/div><\/div><div id=\"faq-item-376debd-1\" class=\"faq-item\"><h3 class=\"faq-question\"><span class=\"faq-dot\"><\/span>Step 2<\/h3><div class=\"faq-answer\"><p>Interview: if we think you might be a good fit our talent team will be in touch and you\u2019ll be entered into the interview process<\/p><\/div><\/div><div id=\"faq-item-376debd-2\" class=\"faq-item\"><h3 class=\"faq-question\"><span class=\"faq-dot\"><\/span>Step 3<\/h3><div class=\"faq-answer\">Join: begin your new role and start shaping the future of support at ClearCourse\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba3567e elementor-hidden-desktop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"ba3567e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbcd5de e-con-full e-flex e-con e-child\" data-id=\"fbcd5de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47b8204 elementor-widget elementor-widget-text-editor\" data-id=\"47b8204\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u201cThe flexibility of working both from home and in the office is a fantastic balance, and it really contributes to the positive culture we have. It\u2019s clear that ClearCourse fosters a working environment where people can thrive, and I\u2019m grateful to be a part of it.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee83da5 elementor-widget elementor-widget-heading\" data-id=\"ee83da5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Adele Green<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8786b8b elementor-widget elementor-widget-heading\" data-id=\"8786b8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Business Development Manager\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4089250 e-con-full e-flex e-con e-child\" data-id=\"4089250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd7a927 elementor-widget elementor-widget-image\" data-id=\"fd7a927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"247\" height=\"247\" src=\"https:\/\/clearcourse.co.uk\/wp-content\/uploads\/2025\/09\/Ellipse-5-1.png\" class=\"attachment-large size-large wp-image-2647\" alt=\"\" srcset=\"https:\/\/clearcourse.co.uk\/wp-content\/uploads\/2025\/09\/Ellipse-5-1.png 247w, https:\/\/clearcourse.co.uk\/wp-content\/uploads\/2025\/09\/Ellipse-5-1-150x150.png 150w\" sizes=\"(max-width: 247px) 100vw, 247px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a31c31 e-flex e-con-boxed e-con e-parent\" data-id=\"3a31c31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d700be e-con-full footer e-flex e-con e-child\" data-id=\"3d700be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-61bcb35 e-con-full e-flex e-con e-child\" data-id=\"61bcb35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c0c13 elementor-widget elementor-widget-heading\" data-id=\"c4c0c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Join ClearCourse<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d676260 e-con-full e-flex e-con e-child\" data-id=\"d676260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c70e0 elementor-widget elementor-widget-button\" data-id=\"c5c70e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/workingbettertogether.clearcourse.co.uk\/?_gl=1*czzl9o*_ga*ODQwMTU5ODA0LjE3NTE4ODM4Nzc.*_ga_R7YRVXFH5C*czE3NTU2NzU3MzAkbzEyJGcxJHQxNzU1Njc1ODM0JGo2MCRsMCRoMA..\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivering excellence across Customer Support Be part of a team that goes beyond tickets, building real relationships and 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