ClearCourse’s Silverbear acquires 13 clients from Technology Services Group

November 6, 2019

London | 06 November 2019 - Silverbear, a member of the ClearCourse Group and a leading provider of Customer Relationship Management (CRM) software and digital consultancy to membership and non-profit organisations, today announces the acquisition of 13 clients from Technology Services Group (“TSG”). The acquisition follows TSG’s strategic decision to focus its CRM capability and related IP away from the NFP sector and into other areas, impacting its Tribe 365 customers. Silverbear will ensure that the former Tribe 365 customers do not suffer any loss of service as a result of the cessation of TSG’s service. It will honour all contracts for the remainder of their duration, providing a supportive environment in which the companies can continue business as usual. The acquisition has been backed by ClearCourse.

Having undertaken in-depth due diligence, Silverbear is confident that it will meet the needs of TSG’s former clients to the very highest standard. The former Tribe 365 clients are joining an engaged community, connected by a business that has spent the last nine years building a specialised CRM platform and digital consultancy for the membership association and non-profit sector.

Silverbear’s expert team of 60 employees includes 12 specialised support and operational support staff who will service the new customers throughout their contract period. Silverbear has also appointed a full-time dedicated resource to oversee the transitionary period and ensure that new customers’ current systems are fully serviced.

Silverbear’s platform is designed to meet the evolving needs of membership organisations and includes market leading functionality for event organisation and large-scale fundraising management. Silverbear is the only Dynamics 365 partner that is Microsoft certified, meaning that it meets Microsoft’s stringent quality assurance checks on a yearly basis. In addition, being part of the ClearCourse Group, Silverbear can offer the Tribe 365 clients access to a suite of other software solutions including best in breed data validation and Direct Debit processing services.

Our new customers .. will be joining an engaged community of likeminded businesses with dedicated in-house resources to support them.

Carl Grieves – CEO of Silverbear

Carl Grieves, CEO of Silverbear, commented: “The former Tribe 365 customers needed a supportive and steadfast place to continue their operations, and Silverbear is delighted to be able to service them. Our platform is trusted, Microsoft certified and fully compatible with TSG’s technology, giving us confidence that we can provide the support our new customers deserve during the transitionary period and beyond. They will be joining an engaged community of likeminded businesses with dedicated in-house resources to support them, and we very much look forward to immersing them in the Silverbear family.”

Simon Berney-Edwards, Executive Manager of The Expert Witness Institute, one of the companies whose contract has been acquired by Silverbear, said: “The Expert Witness Institute welcomes this acquisition as it provides the organisation with an exceptional opportunity to join the Silverbear community and to receive support from one of the leading providers of CRM software. We are very much looking forward to working with Silverbear over the coming years.”

Silverbear will be hosting dedicated events for the Tribe 365 client base on the 12th and 15th November where they can meet the team, network with peers and understand the support services that will be available to them following the transition.

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FinTech Software and Payments veteran Simon Black joins ClearCourse board

December 11, 2024

11 December 2024, London, UK: ClearCourse, a leading provider of industry-specific software and payments for UK SMEs, is pleased to announce the appointment of FinTech, Software and Payments veteran Simon Black as Non-Executive Director. Simon has a track record of leading technology companies through rapid periods of growth and brings a wealth of experience in strategy, branding, M&A and fundraising. Simon has over three decades of experience in Fintech software and Payments. He is the former CEO of PPRO which he transformed from a German start-up into a global leader in alternative payments, via international expansion and multiple successful funding rounds. Prior to PPRO, Simon was CEO of SagePay, where he led the business to 10x revenue growth. Simon currently advises growth-stage companies and private equity investors on driving innovation, market disruption and long-term growth. This appointment comes at an exciting time for ClearCourse, as the company expands its UK market presence while continuing to provide mission-critical products and services to help customers manage and grow their businesses. Throughout 2024, ClearCourse acquired an additional 4 businesses in ThinkSmart, CSY, Gob2b and Harbour Assist as part of its strategy to build a strong presence in key vertical markets characterised by high digital adoption and establishing itself in the fast-growing online and mobile payments space. Christina Hamilton, CEO of ClearCourse, said: “ I am delighted to welcome Simon to the ClearCourse board at a pivotal stage of our growth journey. He shares our ambition of building the business into a major actor in the embedded fintech space. Simon’s impressive track record of scaling payment businesses will be invaluable in supporting ClearCourse grow further in the UK and beyond and we look forward to working closely with him. ” Simon Black, incoming Non-Executive Director, added: “ I am delighted to be joining the board of ClearCourse, an exciting, innovative business with many opportunities as the high demand for embedded payments from SMBs continues unabated. I have known Christina and the Aquiline team for some time, and I have been impressed by ClearCourse’s rapid growth to date. The Group’s winning combination of deep vertical domain expertise and seamless integrated payments is truly market leading. I look forward to supporting ClearCourse’s continued leadership in attractive key sector verticals. ”

Software and Payments Specialist ClearCourse Acquires Marina and Harbour Software Provider Harbour Assist

October 17, 2024

London, 17 October 2024 – ClearCourse, a leading provider of industry-specific software and embedded payment solutions for SMEs and targeted enterprises, announces the acquisition of Harbour Assist. Founded in 2013 and based in Cornwall, Harbour Assist is a leading cloud-based marina management system that integrates customer relations, communications, asset management, invoicing and reporting into a single, easy-to-use software package. Harbour Assist serves a diverse range of marina and harbour clients across the UK, Canada, Fiji, Mexico, New Zealand, US, Australia, and the Middle East. Their clients include independent operators and multi-site organisations, Trust Ports and public sector such as Buckler’s Hard Yacht Harbour, Lakeland Leisure Estates, Fowey Harbour, Port of Ramsgate. Harbour Assist’s reach extends to some of the world’s most prominent marinas and harbours. Harbour Assist’s industry-specific software focuses on enhancing administrative efficiency, improving customer service, and providing robust tools for managing moorings, berths, billing, and communication with boat owners. With ClearCourse, the platform will gain access to embedded payment tools as well as additional development resources, enhancing its capability to deliver a greater quantity of features at pace. Christina Hamilton, Chief Executive Officer of ClearCourse, said : “We are delighted to welcome Harbour Assist into the ClearCourse Group. As a market leader and disrupter in marine and harbour software, Harbour Assist acquisition underscores our aim for success in 2024. This collaboration will not only enhance the service, and solutions offered to Harbour Assist’s customers but also provide them with access to a broader range of resources and expertise. We eagerly anticipate working with Nick, Graham, and the team to explore new markets, improve operational efficiencies, and deliver an integrated offering to our customers.” Nick Gill and Graham Laidler Co-founders of Harbour Assist said : “It’s very exciting to join the ClearCourse group at this crucial stage in our growth journey. For over a decade, we've earned our reputation by delivering mission-critical software designed and developed by a team of maritime professionals. Leveraging years of practical experience and ongoing customer feedback. Partnering with ClearCourse enables us to expand further and future proof our business by adding a range of innovative and efficient payments solutions, something we are incredibly excited about.” Harbour Assist will be part of the ClearCourse Sports and Leisure division. This announcement follows the recent acquisitions of B2B eCommerce platform GOb2b and retail EPOS solutions provider CSY. With these strategic additions, ClearCourse is poised to leverage enhanced capabilities and resources, driving innovation and delivering superior features to its users. Established in London in 2018, ClearCourse is a leading software and embedded payment specialist. The group’s vertical software solutions provide essential, industry-specific technology to help their customers manage and grow their businesses. Since inception, the company has undergone rapid growth by acquiring over 40 leading software and payments solutions in its core market verticals which are all underpinned by ClearCourse Payments and Services. The terms of the deal are undisclosed.